“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.” – Nelson Mandela. This quote embodies the importance of language both in our personal and professional lives. In an organization, effective communication skills are extremely valuable. Both verbal and non-verbal communication strategies are continuously honed to achieve solution and success for the company. In lieu of globalization, companies should also focus on effectively communicating to international business partners and consumers by availing certified translation services of the highest quality that read as if they were originally crafted in the target language. In this manner, it helps alleviate language barriers and cultural differences in the workplace thereby decreasing errors especially operations-wise due to miscommunication. Translation services can also be utilized during international transactions especially for the export industry. In line with this, employees, managers in particularly should be careful in communicating to avoid terms which are politically and culturally offensive.
Moreover, effective communication promotes efficiency among different departments since trust and rapport are built within teams. Leaders are able to command working standards without being hostile and rude. Thus, productivity, responsibility and respect are valued and upheld. Consequently, the employees’ morale is developed since effective communication produces a conducive and healthy work environment. If the management are able to provide and maintain good communication, employees will appreciate it. It has been proven that effective communication in the workplace is vital in maintaining employee motivation. When professional relationships are improved, management and employees would coordinate better resulting to harmonious decisions. Hence, end goals are easier to achieve. Poor communication streams and skills lead to poor customer service, high employee and product turnover, lack of productivity and even uncomfortable workplace.
Breaking barriers in professional communication
Like other important facets in organizational management, effective communication also has barriers. It is important to identify these barriers in order to avoid these mistakes and
efficiently maintain healthy business communication lines.
Poor listening skills
This is one of the most common barriers in the workplace. Not listening happens when one does not have any desire or concern in the conversation. In addition, differences in ideas and self-entitlement also affects not listen deliberately. To avoid this, ensure that meetings and brainstorming is done in a quiet room. It is also important to maintain professional respect so that listening is easier to do.
We all have different outlooks and perspectives. While its normal that we view things differently, it is important to also remember other views and opinions. In this manner, we would learn new processes and approaches in dealing with problems in the workplace. Keep an open mind for you can also deduce bright and creative ideas from others.
Misunderstanding non-verbal signals
Some body signals such as raising of brows, shaking your head and waving your hands in a particular direction will send negative messages even if you do not intend to. To avoid these, one must be aware of his or her nuances and assess whether they send negative messages.
“Assuming can be dooming; when in doubt, check it out.” This is an important reminder everyone, especially for leaders to not make an assumption more so decide something based on it. Assuming things will most likely make you miss on crucial information thereby increasing your susceptibility to grave mistakes.
Emotional and psychological problems
These problem can distract you to effectively communicate to others, whether personally or professionally. Moreover, emotions play a vital role on our ability to focus. To avoid barriers that can arise due to these problems, it is important to seek help so you can cope healthily. It also pays to make your closest confidants know your situation so they would not misinterpret you.