In your HVAC business, your technicians are integral to your success. Therefore, supporting them in every way when they are on site is vital. Supporting the team remotely is difficult, especially if you have just started. However, various ways of supporting your field team exist thanks to technology. Using software designed to streamline processes and make it easy to work with field technicians is the best option. Here are ways you will use software to support your HVAC team.
- Consider Route Planning
Field Service Management Software has a feature for route planning that allows you to assign tasks based on the location of the technicians. Therefore, technicians don’t have to travel long distances to access the job site. The person who is closer to the site is assigned the job. This saves time and money while improving productivity. Your team can complete more tasks in a day, helping you reach your target. The best thing is that you can automate job scheduling, where the system assigns tasks based on location.
- Improve Safety
Technicians may feel unsafe, especially when they are working alone. The program has a feature that lets you track the lone workers. This makes it easy for technicians to work in unsafe places. They can also activate the panic button that alerts you and your team when the worker is in danger. Workers will have a way of letting you know they are safe, irrespective of where they are working.
- Manage Workload
Part of improving productivity is assigning jobs based on skills and dividing them fairly. The job scheduling feature allows you to allocate tasks effectively to ensure you do not overburden some workers. There are also some jobs that technicians deem odd, and few like to do. Therefore, you must ensure these jobs are evenly distributed among the entire team. The software allows you to see the schedule of every technician, the tasks they are handling, and when they will be free. This way, you will know when a worker needs a break from work to prevent burnout.
- Reduce Paperwork
Introducing digital processes by eliminating paperwork saves your team a lot of time. The software helps you create job cards that allow technicians access to various things in your business. The cards allow them to access project information online. This way, you don’t have to be involved in any process. They can edit anything online, ensuring you have all the information you need about the project. The best thing about software is that an employee updates the job status once they finish and the invoice before leaving the site. This way, you will know the new, in-progress, and complete jobs. Additionally, you don’t have to go through the complicated process of creating invoices.
Summary
These are four effective ways to support your HVAC team and make the most out of their skills. Whether you have a small team or a large number of field employees, field service management software will help keep your operations in order. It makes processes easier and improves productivity.
